Hello PFI Customers.
Thank you for bearing with us as we continue to recover from the fire. There are still a lot of moving pieces in this process, so it remains difficult to fully commit to a timeline for re-opening. Here is a rough outline of our intentions:
- All our matboards are being replaced. We are expecting delivery of new stock sometime next week. Between now and the time that delivery is received, checked in, and stocked, we have no matboard available.
- It appears that our inventory of foam, glass and supply items are okay.
- We are working on processes to minimize dirt and odor for our existing moulding inventory. Replacing moulding takes months not weeks so our intention is to clean up or repackage to avoid a lengthy interruption.
- Electricians are working on restoring power to our mitre saws today (4/13) so we should soon have capacity to begin offering some chop and joins.
- We are optimistic that we will be able to fill orders for pick-up later this week.
- If everything stays on track, we hope to begin delivery service starting next week (4/20 – 4/24). This will likely include our Kansas City area delivery customers first with more distant routes coming online in subsequent weeks as we restore capacity.
- We are working on a process to begin sorting and filling the orders we have in-house for pickup customers. If you’re in the Metro someone will reach out to you to confirm any items you have on order. We are still not accepting new orders but we hope to have a timeline for restoring that service soon.
All of these hopes and plans remain contingent upon an ongoing inspection and permitting processes. These are the plans we are working toward today and as they change we will do our best to keep you up to date. Please reach out to customerservice@pictureandframe.com for questions regarding orders. You can contact ben@pictureandframe.com for general questions. Please note that we do not have additional information about timelines.
Thanks again,
PFI Management and Staff