Hello again. Please accept our ongoing thanks for your patience and understanding as we continue to move through this process. Starting today (4/20) our phone and online ordering system will be back on. We will be taking new orders for pickups this week and for delivery to all routes, which will begin next week. While we now have an operable saw for chops and joins, our production capacity is limited to just that one saw but also by the large amount of back orders we continue to work through. Please limit your production orders to the most vital items if you're ordering for this week or next and we will do what we can. There will be no limit on length moulding, glass or foam. We have decided to replace all of our matboard boxes which will slow our restock somewhat. We are currently not offering any mats and cannot give a firm timeline on when that issue will be resolved. Keep an eye on this section for updates on mats. If you have any questions or are ready to place an order please reach out to us at the main line or via customerservice@pictureandframe.com.
Update 4/21:
- We are unable to cut aluminum moulding at this time. We do not have a firm timeline on getting a replacement saw for cutting this material so stay tuned for updates but expect an extended delay in the availablilty of cut metal frames.
- Given the immense backlog of chops and joins we are facing, orders for pickups including these items won't be ready until after 5/1. We are working as dilligently as possible to accomodate chops and joins for delivery customers but even those orders can't be guaranteed yet.